Crisp vs Papercups

All-in-one customer messaging — live chat, email, WhatsApp, and more

Crisp brings together live chat, email, WhatsApp, Instagram, Telegram, AI agents, a knowledge base, and CRM into a single workspace. Founded in Nantes, France with zero VC funding ever raised, it now serves over 200,000 brands worldwide. Free plan available.

Open-source live customer chat widget

Papercups is an open-source live chat widget built in Elixir. Embed a lightweight chat widget on your site, manage conversations in a shared inbox, and integrate with Slack. Self-host or use the cloud version.