Freshdesk vs Zammad

Is Zammad a good alternative to Freshdesk? Here’s what you need to know.

Zammad

Free

Open-source web-based ticketing system.

Zammad is a web-based, open-source helpdesk and ticketing system. Email, phone, chat, and social media channels in one interface. Full-text search, knowledge base, and powerful automation rules.

Visit Zammad → View Full Listing

Why switch from Freshdesk?

Indie pricing — no enterprise markup or per-seat fees
Direct maker support — talk to the person who built it
Transparent & open — many indie tools are open-source
No vendor lock-in — own your data, export anytime

Other Freshdesk Alternatives

Freshdesk vs Helpy

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